Terms & Conditions

Please read these terms and conditions (the 'Terms and Conditions') carefully. By using this site, you agree to be bound by these terms and conditions. These Terms and Conditions govern your use of, and any purchase from, the Grahams' site, and constitute an agreement between you and Grahams. Grahams reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications.

Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our Diamond and Jewellery Consultants using the Contact us form. We do not negotiate prices on our products and all our prices are final. At Graham's, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In the rare or unlikely event of a pricing error in the price displayed online, the company can cancel orders and refund customers' payment, using the same method as original payment because of the pricing errors (or for any reason). In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs colour and size often vary slightly. Graham states that carat total weight in all purchases may vary 0.05 carats from stated weight. We use the most accurate scales available for gemstone and pearl measurements, a tolerance of 0.25mm is allowed. For diamond jewellery set with multiple diamonds, we provide the minimum total carat weight for the piece. Colour and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated in most cases. Colour is indicative only. Created stones are grown in strictly controlled laboratory conditions. Diamond carats refer to total weight and are approximate only.

Our online offers can differ from those in-store both in terms of the products being different as well as pricing on the same products being different on occasion. We will offer some items for sale solely online and alternatively, some items will only be offered in store.

These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the State of South Australia, applicable to agreements made and to be entirely performed within the State of South Australia. You agree that Grahams may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.

While we take missing/lost parcels seriously, Grahams Jewellers are not held liable for parcels that do not arrive to their final destination. If you claim that an order was not received but there is a signature obtained, we will open an investigation with Australia post, please note that orders not received are a case by case scenario and will need to be thoroughly investigated.

Please note this can take up to 10 business days and additional information may be requested to further help the investigation process.

In the rare event that you have not received your order please contact us.

Termination

Grahams reserves the right to terminate your use of this site and block your access to grahamsjewellers.com.au if judged appropriate. 

Online Purchases Return Policy

You may return any piece of jewellery or watch that has not been worn, scratched, damaged, made to order or altered in anyway (including resizing) within 30 days from delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please note that our 30 day money-back guarantee applies only to online purchases. We do not cover the loss of an item. If you believe you have received a faulty item please contact us immediately at service@grahamsjewellers.com.au to rectify the situation before a loss occurs.

30 Day Returns Policy on Smart Watches / Electronics

Items returned for change of mind must be returned in the same condition in which you received the item. Original shipping fees for change of mind returns are not refunded.

Items must be received within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item provided you comply with the conditions below .

Conditions applying to Change of Mind Returns   

  • All items must not be damaged, missing parts or in unsellable condition because of customer negligence, misuse, or tampering.
  • All items must not have been resized, damaged, connected or locked to a mobile phone/devise or otherwise altered after delivery.
  • All packaging and documentation (e.g., boxes, manuals, warranty cards, chargers, certificates of authenticity etc.) must be included with the item being returned for change of mind.  

It is not required to accept change of mind returns on items outside the specified return window or items that do not comply with the Change of Mind Returns policy.

This Change of Mind Return Policy does not affect your rights under the Australian Consumer Law you may have in respect of faulty items.

Warranty Statement - 12 Month Guarantee

All jewellery comes with an exclusive 12-month guarantee on quality and workmanship. If you are not completely satisfied with the quality or workmanship of any item we will refund, exchange or repair your purchase at our discretion. Damage resulting from the unfair treatment of jewellery is not covered by this guarantee. Products altered, tempered or repaired by a third party other than Grahams voids this warranty. We are not liable for costs incurred for repairs via 3rd party repair agents (including reimbursement). 

Watch Warranty Statement

Grahams Jewellers is an Authorised Retailer for all the brands and products we sell. All our products are sourced directly from the Licensed Manufacturer or Authorised Distributor. All products sold by Grahams are guaranteed to be genuine, brand new, in original condition and delivered with original packaging, warranty cards and instruction manuals where applicable. In the unlikely event that you experience a problem with your watch after receiving it from us, Grahams will assist in claiming the warranty to resolve the issue.

Watch Warranties Don’t Cover Damage

Watch warranties protect against “manufacturer defects”.

Please refer to the manufacturer’s warranty for details on what is not covered.

If a watch has been tampered, modified, or repaired by a third party will consider the manufacturer will consider the warranty voided.

Federal Button and Coin Battery Legislation 

Warning - some of these products contain a button or coin battery. If swallowed or placed inside any part of the body, the battery can cause severe or fatal injuries within 2 hours or less. Button and coin batteries are hazardous. Keep batteries out of reach of children. If you think the battery may have been swallowed or placed inside any part of the body, seek immediate medical attention. Contact the Australian Poisons Information Centre immediately on 13 11 26 for 24/7, expert advice. 

Ania Haie

Available in-store at Grahams Myer Centre. 

    Current Promotion Terms and Conditions 

    Perfect Gifts - VIP Vouchers

    Voucher Conditions: VIP Vouchers are valid from 22/4/2024 – 12/5/2024 Only one discount voucher per purchase/transaction is permitted. A minimum purchase amount is required for the $50, $150 & $300 vouchers. $50 off any transaction valued at $150 or more. $150 off any transaction valued at $500 or more. $300 off any transaction valued at $1500 or more. Free Gift is valid with any purchase over $50. Free gift valued at $49.99. Savings off Recommended Retail Prices (RRP) and Regular Ticketed Prices. Not for redemption on new or existing: Lay-by contracts, Valuations, Jewellery & Watch Repairs, Special Orders. Excludes Limited Editions, Smart & Hybrid watches. Not to be used with existing interest-free contracts. Not valid on Gift Card purchases. Cannot be used in conjunction with any other offers.

    *50% Off Diamonds, Gemstones, & Pearls Under $3000, 20-25% Off Selected Watches.

    Promotion Starts 07/07/2024 Promotion Ends 14/07/2024

    Savings off Jewellery SP
    Savings off Watches RRP
    Excludes: Grahams Half Yearly Clearance, in
    store specials, already reduced items,
    clearance items, special orders, all repairs,
    Limited, Premium & Smart Watches, all laybys
    and insurance face value contracts.
    Watch offer excludes: Limited Edition,
    Premium and Smart watches
    FLOOR STOCK ONLY. NO RAINCHECKS

    *Stocktake Sale Up To 60% Off Storewide

    Promotion starts 08/07/2024 ends 25/08/2024
    Excludes Everything Must Go stores.

    Savings off Recommended Retail Prices (RRP) and Regular Ticketed Prices. Not for redemption on new or existing: Lay-by contracts, Valuations, Jewellery & Watch Repairs, Special Orders. Excludes Limited Editions, Smart & Hybrid watches. Not to be used with existing interest-free contracts. Not valid on Gift Card purchases. Cannot be used in conjunction with any other offers.

    EVERYTHING MUST GO (Marion)

    55% off Jewellery | 25% off Watches

    Savings off Jewellery Original Ticketed Price
    Savings off Watch RRP

    The following items are not included: 60% off jewellery and 20-30% off watches excludes already reduced jewellery and watches, clearance, in-store specials, personalised jewellery, special orders, smart, limited edition and premium watches.
    Not valid on new or existing layby’s, special orders or insurance purchases.
    Not in conjunction with any other offer or promotion.

    FLOOR STOCK ONLY. NO RAINCHECKS

    Birthday Vouchers

    Minimum spend of $150 is required to redeem this voucher. This offer is available for in-store purchases and online. Available for new purchases only. Cannot be used on existing lay-bys, existing interest-free purchases, repairs, insurance purchases, Gift Card purchases or ring resizing. Ring Resizing is at an additional cost. This voucher cannot be refunded or reissued. Voucher Expires 3 months after issue. This voucher cannot be used in conjunction with other vouchers.

    VIP Sign-up Voucher

    Minimum spend of $100 is required to redeem this voucher. This offer is available for in-store purchases and online. Available for new VIP customers only. Cannot be used on existing lay-bys, existing interest-free purchases, repairs, insurance purchases, Gift Card purchases or ring resizing. Ring Resizing is at an additional cost. This voucher cannot be refunded or reissued.  This voucher cannot be used in conjunction with other vouchers.

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